Returns & Exchange

Our return and exchange policy for damaged, defective, incorrect, or eligible Novus Rising merchandise items.

30-Day Return Window

We have a 30-day return policy. This means you have 30 days after receiving your item to request a return or exchange review.

Eligibility

To be eligible, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You must also provide your receipt, order number, or proof of purchase.

How to Request a Return

To start a return or exchange request, contact us at astillero.iancarlo@gmail.com. Please include your full name, order number, photos or videos of the item, packaging, and a clear explanation of the issue.

Items sent back without first requesting a return or exchange review will not be accepted.

Damages and Wrong Items

Please inspect your order once received. Contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the concern and make it right.

Non-Returnable Cases

We may not accept returns or exchanges for used items, washed items, items damaged after delivery, wrong size chosen by the customer, change-of-mind requests, customized or personalized products, gift cards, and final-sale items unless required by applicable law.

Exchange Process

If your exchange is approved, we will provide instructions on how and where to send the item. The replacement item will be processed after we receive and inspect the returned item.

Shipping Costs

Return or exchange shipping costs may depend on the case. If the concern is caused by a defective, damaged, or incorrect item, we will review the proper resolution. If the concern is caused by customer error, shipping costs may be shouldered by the customer.